Terms of service

This is a convenience translation. The Italian version prevails.

These Terms govern the use of site.paracausalitysystems.com and the customer area (together, the "Platform") and the contract under which Paracausality Systems builds, publishes, hosts and maintains a website for the Customer. Please read them carefully before starting a subscription.

In short

• The subscription lasts at least 12 months and renews automatically for another 12 months unless cancelled before renewal. We remind you by email at least 30 days in advance.
• You can pay monthly or once a year: the 12-month term applies either way.
• If you are a consumer you can withdraw within 14 days of purchase.
• The domain is registered in your name and stays yours when the subscription ends. You receive the code to transfer it only after the subscription has ended.
• Some clauses apply only to consumers or only to business customers: we say so each time. Otherwise a clause applies to everyone.

1. Who we are and how to contact us

The service is provided by Paracausality Systems, VAT IT04869410615 ("we" or the "Provider"). Email for contractual notices, complaints, withdrawal and reports: admin@paracausalitysystems.com. You can also write to us from the customer area (Support). We answer Monday to Friday, 10am to 6pm.

2. Definitions

• Customer: whoever creates an account and starts a subscription.
• Consumer: a Customer who is a natural person acting for purposes outside their trade, business, craft or profession.
• Business customer: any Customer who is not a Consumer.
• Service: design, publication, hosting and maintenance of the Customer's website, with domain, SSL certificate, mailboxes, monthly changes and support according to the plan.
• Customer Site: the website built for the Customer and hosted by us.
• Contract Period: each 12-month period, the first starting from the first payment.

3. The Service and the plans

We offer the Start, Pro and Shop plans. Features, number of pages, mailboxes, monthly changes and prices of each plan are shown on the Plans page and summarised before payment. The Customer Site is custom-built by us from the content provided by the Customer.

A change is one edit to one page of the Customer Site (a text, a photo, opening hours, a menu item). Unused changes do not roll over. Larger jobs (new sections, new features, redesigns) are quoted separately and carried out only once the quote is accepted.

Using the Service requires lawful, common and up-to-date devices and software. The Service is not offered to sanctioned persons or entities or to anyone located in sanctioned territories.

4. Account

A subscription requires an account created with complete and truthful data. The Customer keeps their credentials safe, is responsible for activity on their account and tells us at admin@paracausalitysystems.com straight away if they suspect unauthorised access. We recommend enabling two-step verification or a passkey.

The Customer can close the account by writing to us; with an active subscription, closure takes effect at the end of the current Contract Period (art. 7).

5. Conclusion of the contract

The Customer chooses the plan and billing frequency, enters billing details, accepts these Terms and confirms the order by paying on Stripe. The contract is concluded when the payment succeeds; we send a confirmation to the account email.

By ordering, the Customer also agrees to cooperate in building the site by providing the content requested in the customer-area form.

6. Prices and payments

Prices are final. VAT is not applied under the Italian flat-rate scheme (art. 1, paragraphs 54-89, Law 190/2014). The fee is paid monthly or yearly in advance, by card or another method offered by Stripe. Payments are processed by Stripe: we do not receive or store card details. We issue an invoice for every payment.

We may change prices with at least 30 days' notice by email. The new price applies from the next Contract Period; a Customer who does not accept it may cancel before renewal at no cost.

7. Term, renewal and cancellation

The subscription has a minimum term of 12 months from the first payment, also with monthly billing. At the end of each Contract Period it renews automatically for another 12 months, charged to the registered payment method, unless cancelled.

At least 30 days before each renewal we send an email reminder with the renewal date and how to cancel. The Customer can cancel at any time from the customer area (Subscription) or by writing to admin@paracausalitysystems.com: if the cancellation reaches us before the renewal date, the subscription ends at the end of the current Contract Period and is not renewed. Cancellation does not entitle the Customer to a refund of fees for the current period, except as set out in arts. 11 and 12.

If the law of the Consumer's country of residence provides more favourable renewal or cancellation terms, those apply.

8. Missed payments and suspension

If a payment fails, we notify the Customer and Stripe retries the charge. If the payment is not settled within 14 days, we may suspend the Customer Site and mailboxes until payment, without deleting anything. Fees for the current Contract Period remain due. If non-payment continues, we may terminate the contract under art. 12.

9. Building and delivering the site

We publish the Customer Site within 15 working days from when the Customer has submitted the form with all the required content and the domain is registered. Before publication the Customer receives a preview to approve or correct. Timelines pause while we wait for content or answers from the Customer.

If the Consumer has not asked us to start straight away (art. 11), we start work after the 14-day withdrawal period.

10. Domain

A new domain is included only if available at the time of registration; premium or surcharged domains are excluded. Availability shown during the search is not a reservation: if the chosen domain is no longer available, the Customer chooses another one, which is not grounds for refund or withdrawal.

The domain is registered in the Customer's name through our registrar (Openprovider) and under the rules of the relevant registry. Domain renewal is included while the subscription is active. When the subscription ends the domain stays with the Customer. The transfer (auth) code to move it to another provider is provided only after the subscription has actually ended (expiry after cancellation, termination or annulment). While the subscription is running, even if cancelled, the domain cannot be transferred to other providers. The Customer requests it from the customer area and also receives it by email. After the subscription ends we no longer renew the domain, which, if not transferred, expires at its natural expiry date.

11. Consumers' right of withdrawal

Consumers may withdraw from the contract within 14 days of its conclusion without giving a reason. A clear statement is enough: from the customer area (Subscription → Withdraw), by writing to admin@paracausalitysystems.com or using the model form at the end of these Terms. We confirm receipt by email without delay.

We refund all payments received without undue delay and in any case within 14 days of being informed of the withdrawal, using the same payment method, at no cost to the Consumer.

If the Consumer expressly asked us to start work during the withdrawal period and then withdraws, they pay an amount proportionate to the service provided until they informed us, based on the agreed price.

Business customers have no right of withdrawal.

12. End of the contract

By our choice. We may cancel the subscription with at least 30 days' notice, effective at the end of the current Contract Period. If we discontinue the Service before then, or interrupt it because of a serious breach on our side, we refund the part of the fee already paid and not used.

For cause. We may terminate without notice for non-payment continuing after the suspension in art. 8, unlawful use of the Service, serious breaches of these Terms, orders of authorities, or if the Customer is subject to sanctions. No refund is due in these cases and accrued fees remain payable. Other statutory termination rights are unaffected.

What happens at the end. The Customer Site and mailboxes are deactivated. The domain stays with the Customer (art. 10). On request made within 30 days of the end we provide a copy of the content supplied by the Customer and of the emails still stored; after that we may delete them.

13. Customer content

The Customer warrants that they hold all rights to the texts, images, logos and trademarks they provide and that this content, and the content published on the Customer Site, is lawful and does not infringe third-party rights. Content remains the Customer's; the Customer grants us a free, non-exclusive licence to use, adapt and publish it solely to build, host and maintain the Customer Site for the duration of the contract.

The Customer is solely responsible for the content of the Customer Site and the activities carried out on it (for example prices, offers, reviews, bookings and sales to their own customers, and the related obligations, including privacy) and holds us harmless from third-party claims arising from them.

The design, code and templates we create remain ours; the Customer may use them for their own site while the subscription is active. Content supplied by the Customer remains theirs after the end.

14. Acceptable use, illegal content and notices (DSA)

The Service and the Customer Site may be used only for lawful purposes. Illegal, misleading or infringing content or activities, spam, malware, phishing and anything that compromises the security or availability of our systems are not allowed.

By hosting Customers' sites we are a hosting service provider under Regulation (EU) 2022/2065 (Digital Services Act). In particular:

• Point of contact for authorities, the Commission and recipients of the service: admin@paracausalitysystems.com, in Italian or English.
• Notices: anyone may report content they consider illegal on a site we host using the Report content form or by writing to admin@paracausalitysystems.com, including: the reasons why the content is illegal, its exact URL, their name and email (except where the law allows anonymity) and a statement confirming their good-faith belief that the notice is accurate. We confirm receipt, process the notice in a timely, diligent and objective manner and inform the sender of our decision.
• Measures: if content is illegal or breaches these Terms we may remove it or disable access to it, suspend the Customer Site in whole or in part or, in serious or repeated cases, terminate the contract (art. 12). We act proportionately, taking into account the rights and interests involved, and do not use automated decision-making.
• Statement of reasons and complaints: when we restrict content or a site we inform the Customer, at the latest when the measure takes effect, with a clear statement of reasons (what we did, why, on what basis and whether following a notice). The Customer may reply and ask us to review the decision at admin@paracausalitysystems.com; judicial remedies are unaffected.
• If we become aware of information giving rise to a suspicion of a criminal offence involving a threat to life or safety, we inform the competent authorities.

Measures taken for illegal content or breaches of this article give no right to refunds or compensation.

15. Legal guarantee of conformity

For Consumers the Service is covered by the legal guarantee of conformity for digital content and services for the whole duration of supply. In case of lack of conformity the Consumer is entitled to have conformity restored and, where the law provides, to a price reduction or termination. The law of the Consumer's country may grant wider rights.

16. Liability and indemnity

We take care to keep the Service available and secure but cannot guarantee uninterrupted or error-free operation. We are not liable for interruptions due to causes beyond our reasonable control (for example failures of networks or third-party providers, cyber attacks, force majeure), nor for third-party content and services linked from the Customer Site.

Towards Consumers we are liable as provided by law; we do not limit liability for wilful misconduct or gross negligence, personal injury or breach of essential contractual obligations.

Towards Business customers, except for wilful misconduct or gross negligence and where the law does not allow limitations, our total liability is limited to the fees paid by the Customer in the 12 months before the event giving rise to it, and excluded for indirect damage, loss of profit and loss of data the Customer could have backed up.

The Customer holds us harmless from third-party claims, including legal costs, arising from breaches of these Terms, the law or third-party rights attributable to them.

17. Maintenance, interruptions and support

We may temporarily interrupt the Service for maintenance or updates, choosing low-traffic times where possible and giving advance notice of planned work. Support is available from the customer area (chat, messages and call booking), Monday to Friday, 10am to 6pm, excluding public holidays.

18. Intellectual property of the Platform

Trademarks, logos, texts, graphics and software of the Platform belong to Paracausality Systems or its licensors. The Customer may not copy, resell or exploit them beyond what is needed to use the Service, nor resell the Service without our written consent.

19. Changes to these Terms

We may change these Terms, for example to reflect the law or the Service. We notify changes by email at least 30 days in advance. For ongoing contracts changes apply from the next Contract Period, except those required by law or solely to the Customer's benefit, which may apply earlier. A Customer who does not accept the changes may cancel before renewal. The previous version is available on request.

20. Complaints and dispute resolution

The Customer may file a complaint at admin@paracausalitysystems.com or from the customer area, with a short description and the account or order details. We reply within 15 working days and seek an amicable solution. We do not participate in alternative dispute resolution (ADR) schemes. Consumers' rights, including going to court, are unaffected.

21. Governing law and jurisdiction

Italian law applies. Consumers keep the more favourable protection of the law of their country of habitual residence. Disputes with Consumers fall under the court of the Consumer's place of residence or domicile. Disputes with Business customers fall under the exclusive jurisdiction of the court of the Provider's registered office.

22. Final provisions

Failure to exercise a right is not a waiver. We may assign the contract to an entity taking over the Service, informing the Customer and protecting their interests; the Customer may not assign it without our written consent. If a clause is void or ineffective, the others remain valid and the clause is replaced by the applicable law. Personal data processing is described in the Privacy policy. In case of differences between language versions, the Italian version prevails.

23. Customers located outside Italy

The Service is designed for businesses in Italy but may also be purchased by Customers located in other countries. The following clauses apply only to Customers located in the countries listed and, for them, prevail over the clauses above in case of conflict. Mandatory consumer protections of the Consumer's country are in any case unaffected.

Germany

However, regardless of the above, if the User is based in Germany and qualifies as a Consumer, the following applies:

At the end of the initial term, subscriptions are automatically extended for an unlimited period, unless the User terminates before the end of such term.

The fee due upon extension will be charged on the payment method that the User chose during purchase.

After extension, the subscription will last for an indefinite period and may be terminated monthly.

The User shall receive a reminder of the upcoming unlimited extension with reasonable advance, outlining the procedure to be followed in order to prevent the extension or terminate the subscription thereafter.

Termination by the User

Extended subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to the Provider using the contact details provided in this document, or — if applicable — by using the corresponding controls inside the Platform.

If the notice of termination is received by the Provider by the end of the current month, the subscription shall expire at the end of such month.

United Kingdom

Right to cancel

Unless exceptions apply, Users who are Consumers in the United Kingdom have a legal right of cancellation under UK law and may be eligible to withdraw from contracts made online (distance contracts) within the period specified below (generally 14 days), for any reason and without justification.

Users that do not qualify as Consumers, cannot benefit from the rights described in this section. Users can learn more about the cancellation conditions within this section.

Exercising the right to cancel

To exercise their right to cancel, Users must send to the Provider an unequivocal statement of their intention to withdraw from the contract. To this end, Users may use the model withdrawal form at the end of this document. Users are, however, free to express their intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which they can exercise such right, Users must send the withdrawal notice before the cancellation period expires.

When does the cancellation period expire?

Regarding the purchase of a service, the cancellation period expires 14 days after the day that the contract is entered into, unless the User has waived the right to cancel.

Effects of cancellation

Users who correctly withdraw from a contract will be reimbursed by the Provider for all payments made to the Provider, including, if any, those covering the costs of delivery.

However, any additional costs resulting from the choice of a particular delivery method other than the least expensive type of standard delivery offered by the Provider, will not be reimbursed.

Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Provider is informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, reimbursements will be made using the same means of payment as used to process the initial transaction. In any event, the User shall not incur any costs or fees as a result of such reimbursement. …on the purchase of services

Where a User exercises the right to cancel after having requested that the service be performed before the cancellation period expires, the User shall pay to the Provider an amount which is in proportion to the part of service provided.

Such payment shall be calculated based on the fee contractually agreed upon, and be proportional to the part of service provided until the time the User withdraws, compared with the full coverage of the contract.

Switzerland

If the User qualifies as a Consumer in Switzerland, Swiss law will apply.

United States

Disclaimer of Warranties

The Platform is provided strictly on an “as is” and “as available” basis. Use of the Service is at Users’ own risk. To the maximum extent permitted by applicable law, the Provider expressly disclaims all conditions, representations, and warranties — whether express, implied, statutory or otherwise, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by the User from the Provider or through the Service will create any warranty not expressly stated herein.

Without limiting the foregoing, the Provider, its subsidiaries, affiliates, licensors, officers, directors, agents, co-branders, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will meet Users’ requirements; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at Users' own risk and Users shall be solely responsible for any damage to Users’ computer system or mobile device or loss of data that results from such download or Users’ use of the Service.

The Provider does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or service, and the Provider shall not be a party to or in any way monitor any transaction between Users and third-party providers of products or services.

The Service may become inaccessible or it may not function properly with Users’ web browser, mobile device, and/or operating system. The owner cannot be held liable for any perceived or actual damages arising from Service content, operation, or use of this Service.

Federal law, some states, and other jurisdictions, do not allow the exclusion and limitations of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users specific legal rights, and Users may also have other rights which vary from state to state. The disclaimers and exclusions under this agreement shall not apply to the extent prohibited by applicable law.

Limitations of liability

To the maximum extent permitted by applicable law, in no event shall the Provider, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for:

any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; and

any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or User account or the information contained therein;

any errors, mistakes, or inaccuracies of content;

personal injury or property damage, of any nature whatsoever, resulting from User access to or use of the Service;

any unauthorized access to or use of the Provider’s secure servers and/or any and all personal information stored therein;

any interruption or cessation of transmission to or from the Service;

any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service;

any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or

the defamatory, offensive, or illegal conduct of any User or third party.

In no event shall the Provider, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount paid by User to the Provider hereunder in the preceding 12 months, or the period of duration of this agreement between the Provider and User, whichever is shorter.

This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if the User has been advised of the possibility of such damage.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore the above limitations or exclusions may not apply to the User. The terms give User specific legal rights, and User may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under the terms shall not apply to the extent prohibited by applicable law.

Indemnification

The User agrees to defend, indemnify and hold the Provider and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and expenses, arising from

User’s use of and access to the Service, including any data or content transmitted or received by User;

User’s violation of these terms, including, but not limited to, User’s breach of any of the representations and warranties set forth in these terms;

User’s violation of any third-party rights, including, but not limited to, any right of privacy or intellectual property rights;

User’s violation of any statutory law, rule, or regulation;

any content that is submitted from User’s account, including third party access with User’s unique username, password or other security measure, if applicable, including, but not limited to, misleading, false, or inaccurate information;

User’s willfull misconduct; or

statutory provision by User or its affiliates, officers, directors, agents, co-branders, partners, suppliers and employees to the extent allowed by applicable law.

United States – severability

Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Users and the Provider with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law.

Australia

Limitation of liability

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which the User may have under the Competition and Consumer Act 2010 (Cth) or any similar state and territory legislation and which cannot be excluded, restricted or modified (non-excludable right). To the fullest extent permitted by law, our liability to the User, including liability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms, is limited, at the Provider’s sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again.

Brazil – right of regret

Right of regret

Unless an applicable exception is stated below, Users who are Consumers in Brazil have a legal right of regret under Brazilian law. This means that the Consumer has the right to withdraw from contracts made online (distance contracts or any contract signed away from business premises) within seven (7) days of the date the contract was entered into or the receipt of the product or service, for any reason and without justification. Users that do not qualify as Consumers, cannot benefit from the rights described in this section. The right of regret may be exercised by the Consumer via contact channels listed at the beginning of this document and in accordance with the guidelines in this section.

Exercising the right of regret

To exercise their right of regret, Users must send to the Provider an unequivocal statement of their intention to withdraw from the contract. To this end, Users may use the model withdrawal form at the end of this document. Users are, however, free to express their intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which they can exercise such right, Users must send the regret notice before the regret period expires. When does the regret period expire?

Regarding the purchase of a service, the regret period expires seven (7) days after the day that the contract is entered into and only if the service has not yet been provided.

Effects of regret

Users who correctly withdraw from a contract will be reimbursed by the Provider for all payments made to the Provider, including, if any, those covering the costs of delivery.

However, any additional costs resulting from the choice of a particular delivery method other than the least expensive type of standard delivery offered by the Provider, will not be reimbursed.

Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Provider is informed of the User’s decision to withdraw from the contract or the actual return of the product, whichever occurs later. Unless otherwise agreed with the User, reimbursements will be made using the same means of payment as used to process the initial transaction. In any event, the User shall not incur any costs or fees as a result of such reimbursement. …on the purchase of services

Where a User exercises the right of regret after having requested that the service be performed before the regret period expires, the User shall pay to the Provider an amount which is in proportion to the part of the service provided.

Such payment shall be calculated based on the fee contractually agreed upon, and be proportional to the part of service provided until the time the User withdraws.

Brazil – guarantee

The legal guarantee applicable to services sold by the Platform complies with the following terms, according to the Consumer Protection Code:

non-durable services shall have a thirty-day (30 day) guarantee; and

durable services shall have a ninety-day (90 day) guarantee.

The warranty period starts from the end of the performance of services.

The warranty is not applicable in cases of service misuse, natural events or if it has been subjected to any maintenance other than that provided by the Platform.

The warranty may be claimed through the contact channels provided by the Platform. If applicable, the Provider shall bear the costs of shipping any goods for technical assessment. The Provider, at its own discretion, may also offer a contractual warranty in addition to the legal warranty.

The regulations applicable to contractual warranties can be found in the specifications provided by the Platform.

If no such information is provided, only the statutory provisions shall apply.

Brazil – governing law

If the User qualifies as a Consumer in Brazil and the product and/or service is commercialized in Brazil, Brazilian law will apply.

Brazil – jurisdiction

The above does not apply to Users in Brazil that qualify as Consumers.

Specific approval (Business customers)

Under articles 1341 and 1342 of the Italian Civil Code, the Business customer specifically approves, with a separate confirmation when ordering, clauses 7 (minimum term, automatic renewal and cancellation), 8 (suspension for non-payment), 10 (domain), 12 (termination and no refunds), 14 (removal of content and suspension), 16 (limitation of liability and indemnity) and 21 (jurisdiction).

How to withdraw: model withdrawal form