// FAQ
Frequently asked questions
Can't find the answer? Write to us from the contact page.
I already have a domain: can I use it?
Yes. In your customer area you'll find a step-by-step guide to set our nameservers at your registrar. The connection is checked automatically.
What if the domain I want is not available?
We tell you right away during the search and suggest alternatives. The domain is included only if available at the time of registration; premium domains are excluded.
Which domain extensions are included?
The most common standard-priced extensions, such as .it, .com, .eu, .net and .org. Premium or surcharged domains are excluded.
How long does it take?
Within 15 working days from when you complete the form with texts and images.
What counts as a change?
One edit to one page: a text, a photo, opening hours, a new menu item. Bigger jobs are quoted separately. Unused changes don't roll over.
Can I cancel?
The contract lasts 12 months and then renews yearly. You can cancel from your customer area. Consumers have 14 days to withdraw after purchase.
Do prices include VAT?
Prices are final. We operate under the Italian flat-rate scheme, so VAT is not applied.
Are mailboxes included?
Yes: 3 with Start, 5 with Pro and 10 with Shop, 1 GB each, on your domain.
Who writes the blog posts?
With the Pro plan you get an editor in your customer area: write the post, publish it and the site updates itself.
How does support work?
Chat and tickets in Italian and English, phone calls in Italian, Monday to Friday from 10am to 6pm.
Can't find the answer? Write to us from the contact page. Contact →